A staggering 97% of customers read online reviews before they buy, and nearly 1 in 2 customers trust only businesses with a 4-star rating or higher. As social proof has become more and more important, it’s time to get your reviews strategy in tip-top shape.
Tune in to hear Kelsey Coleman, Director of Communications and Public Affairs at BBB share a guide on how to get more online reviews and deal with the bad ones.
Some of the things you’ll learn on the webinar are:
- Using lifetime customers and positive reviews to drive new customer growth
- How to get more positive reviews for your business
- Tips to handle and resolve negative reviews and customer frustrations
- Do’s & Don’ts for managing your online reputation and how to avoid common mistakes