At Surefire Local, customer service is a priority, and The Help Desk Support department provides timely and personalized customer support. Our dedicated Customer Representatives can be reached via email and live chat, so you can choose which method is most convenient for you. We support inquiries ranging from basic “How do I…?” questions to in-depth complex technical questions.
Our philosophy is to provide personal attention for each customer. Our Personal Service Initiative ensures that when you contact us for support, our Customer Representatives stay on the case from the time you submit a request until your issue is resolved.
We also believe that customer service must be time-sensitive in order to be effective. So we strive to provide rapid responses to deliver immediate services to our clients. We encourage our clients to contact Help Desk Support with all product related questions.