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10 Tips to Manage Client Expectations & Control the Selection Process
10 Tips to Help You Control the Selection Process and Client Expectations
Find out how the most successful remodeling businesses are managing client expectations by controlling the selection process in this episode of Mark G. Richardson’s hit podcast series, Remodeling Mastery.
You’ll learn the 3 major factors that are influencing the remodeling process:
1. An abundance of Choice. A study conducted by Harvard University revealed that more choices have been developed for home improvement in the past 3 years than the past 100 years combined.
2. Internet Era. Clients are now looking online to seek answers rather than asking the remodeler working their project.
3. Change in Decision making. According to Google, homeowners now try and place more value in online reviews than they do personal recommendations.
And ways you as a remodeling professional can help manage these factors and set the expectations that lead to a successful project and ultimately – a happy client that’ll bring in referral business.